Drilling for Information

The goal of the Empathy step is to achieve the clearest possible understanding of a kid's concern or perspective on a given unsolved problem. And while kids are usually happy that adults are finally interested in their concerns, it's not always easy for them to provide adults with sufficient information. That's when you'll need to "drill" for more information. Drilling for information is the hardest part of the Empathy step...this video provides you with an example of what it looks like.

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